Inspiration Farms – Return & Refund Policy

Last Updated: July 19, 2026

At Inspiration Farms, we want you to be completely satisfied with your wellness journey. Because our products are premium dietary supplements and functional foods, we maintain strict safety, quality control, and compliance standards. Please read our policy below regarding returns, refunds, and damages.

If you have any questions or need to initiate a request, please contact us at:

• Email: Info@tninspirationfarms.com

• Phone: 931-716-7044

• Mailing Address: 5076 Hwy 100 W, Pleasantville, TN 37033

1. Damages, Issues, and Order Errors

We work hard to ensure your order arrives perfectly. Because our products are custom-fulfilled and shipped directly via our manufacturing partner, we cannot accept general physical returns of supplement inventory back to our primary farm address due to strict safety and contamination regulations.

• Damaged or Defective Items: Please inspect your order upon reception. If an item is damaged during transit, defective, or if you receive the wrong product, contact us immediately at Info@tninspirationfarms.com within 30 days of delivery.

• Required Documentation: To process a replacement or credit, you must provide a clear photograph of the damaged product, the packaging, and your packing slip.

• Resolution: Once verified, we will arrange for a replacement order to be shipped to you at no additional cost, or issue a store credit/refund where applicable.

2. Standard Return Window & Safety Restrictions

• Unopened Products: For safety and hygiene reasons under FDA regulations for dietary supplements, we can only evaluate refunds for items that are entirely unopened, factory-sealed, and in their original packaging.

• Opened Products: We cannot accept returns or issue refunds for products that have been opened, unsealed, sampled, or consumed.

• Return Authorization: You must contact us at Info@tninspirationfarms.com before attempting to send any item back. Items sent back to us without first requesting a return authorization will not be accepted or processed.

3. TrueMed & HSA/FSA Purchase Compliance

If you purchased our products using a Letter of Medical Necessity (LMN) via TrueMed to qualify for HSA/FSA reimbursement:

• Finality of Reimbursement Claims: Once a purchase is completed and documentation is generated for your HSA/FSA provider, the transaction is considered final for medical tax-compliance tracking.

• Refund Processing: In compliance with TrueMed standards and federal HSA/FSA regulations, direct cash refunds cannot always be reversed back to a personal bank account if an HSA/FSA debit card was used. If a refund is approved for an unfulfilled or damaged order, it must be credited back to the original HSA/FSA payment method to avoid tax penalties for the consumer.

• Documentation: We will provide itemized invoices upon request to support your TrueMed reimbursement filings.

4. Refunds & Processing Times

Once we receive and inspect your itemized claim (and proof of damage/defect), we will notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, you will be automatically refunded on your original payment method within 5 to 10 business days.

• Late or Missing Refunds: Please note it can take some time for your bank or credit card company to process and post the refund to your account. If 14 business days have passed since we approved your refund and you have not received it, please contact us at Info@tninspirationfarms.com.

5. Cancellations

Because orders are transmitted automatically to our fulfillment network shortly after purchase, we cannot guarantee cancellations or modifications once an order is placed. Please review your shipping address and item selections carefully at checkout.